BISP Biometric Failure Solutions – Complete Guide for Beneficiaries

The Benazir Income Support Programme (BISP) provides financial assistance to millions of families across Pakistan. However, many beneficiaries face biometric verification failures during cash withdrawal from ATMs, banks, or payment centers. This guide explains the main reasons for biometric issues and provides practical solutions for beneficiaries to successfully receive their payments.

بینظیر انکم سپورٹ پروگرام کے تحت کئی مستحق افراد کو رقم نکالنے کے دوران فنگر پرنٹ یا بائیومیٹرک ویری فیکیشن میں دشواری کا سامنا کرنا پڑتا ہے۔ یہ مسائل عام طور پر مشین کی خرابی، انگلیوں کے پرنٹ واضح نہ ہونے یا شناختی کارڈ سے متعلقہ معلومات میں فرق کی وجہ سے ہوتے ہیں۔ حکومت نے ان مسائل کے حل کے لیے مختلف اقدامات کیے ہیں تاکہ مستحقین کو ادائیگی وقت پر اور بغیر کسی رکاوٹ کے مل سکے۔

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Common Causes of Biometric Failure

Many beneficiaries experience biometric mismatch due to the following reasons:

• Faded fingerprints caused by age or hard labor.

• Dirty or wet fingers while using biometric machines.

• Faulty devices at retailers, banks, or payment centers.

• CNIC data mismatch between NADRA and BISP records.

Solutions for Biometric Issues

1. Clean and Prepare Fingers

Before scanning, beneficiaries should:

• Wash your hands and dry them properly.

• Avoid using oil, lotion, or mehndi (henna).

• Place the finger firmly on the scanner.

2. Try Alternative Fingers

If the thumbprint does not work, try the index or middle fingers. Many biometric machines allow multiple attempts with different fingers.

3. Visit Designated Payment Centers

In case of repeated failures, go to a designated BISP payment center where staff members provide assistance with alternative verification methods.

4. NADRA Verification Support

Beneficiaries can visit the nearest NADRA office for fingerprint updates. NADRA has special procedures for elderly people whose fingerprints are unclear.

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5. Bank Counter Assistance

If biometric failure occurs at ATMs, visit the bank counter. Staff may verify CNIC details manually and guide on the payment process.

Alternative Payment Methods

The government has introduced non-biometric solutions for specific cases:

• Token system for elderly or disabled beneficiaries.

• Nominee system, allowing payments to a family member with prior registration.

• Manual verification for those with permanent biometric problems.

Step-by-Step Guide for Beneficiaries

1. Visit your nearest BISP Tehsil Office if biometric verification fails multiple times.

2. Provide original CNIC and contact details for further assistance.

3. If the issue is related to fingerprints, get your data updated from NADRA.

4. After successful verification, you will be guided to the nearest payment center to collect your installment.

Important Helplines for Assistance

• BISP Helpline: 0800-26477

• NADRA Helpline: 1777 (for biometric update support)

• Visit the official website: www.bisp.gov.pk

Final Thoughts

BISP beneficiaries often face biometric failures, but the government has provided several solutions and alternatives. By following the correct process and seeking assistance from BISP offices, NADRA centers, or bank counters, beneficiaries can ensure smooth receipt of their financial support. It is essential to remain aware of the official procedures and avoid relying on unauthorized agents.

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